||RETURN POLICY & PROCEDURE
We strive to provide your 100% total satisfaction with our products and service. There is a 180 day product quality warranty on all products sold on this website. All of our products are warrantied for the cost of the products only or replacement products of the same item (whichever you prefer). Our warranty is limited to the cost of the products only, as noted on your invoice from us (the amount you actually paid us for the product(s). There are no implied warranties beyond what is stated here.
If you wish to return a product for any reason, contact our Customer Service department at 760-722-8236 for a return authorization number. This is intended to help us know who you are when a package is coming in, make sure it was purchased from us originally and explore the possibility of resolving the problem over the phone first. Please keep in mind that shipping charges are not refundable.
The product needs to be eligible for a return before a return authorization number can be given.
We will not accept returns without an authorized return number from inkjetcartridge.com.
All returns go to:
4095 Oceanside Blvd
Oceanside, CA 92056
(a) If you are requesting a refund, or product exchange, you must contact us within 180 days from the original date of the order. Our warranty period is 180 days from the time the order was placed. No returns will be accepted without InkjetCartridge.com's approval. Please keep in mind that shipping charges are not refundable.
(b). We cannot accept product returns for depleted items or items purchased from other retailers. If requesting a refund, please enclose all promotional items that were included with your order. Items must be returned in the same condition it was received. Defaced or damaged items will not be accepted for return credit. To expedite your return we request that you enclose a copy of the original order receipt or packing slip as proof of purchase if it is available. Please keep in mind that shipping charges are not refundable.
(c) After you receive a return authorization number please write that number on the outside of the package under our shipping address. Please do not write any other correspondence to us on the outside of the box.
(d) If you are returning an unneeded or wrongly ordered product, it may be subject to a 15% restocking fee. For example, if you buy a new printer and want to return the cartridges you bought from us for your old printer, we can do that if it is within the 180 time frame but it would be subject to a 15% restocking fee. Also, if you place an order and then want to cancel your order there would be a 15% restocking fee applied and the cost of any freight involved would be charged to your credit card. We reserve the right to charge a 15% restocking fee on any canceled order. Please keep in mind that shipping charges are not refundable.
(e) Please allow up to 10 business days after we receive your return for your replacement or refund to be processed. We take every step possible to process all refunds within 10 working days from receipt of returned items. Please note that credit card companies typically take 72 hours for a credit to show on your credit card statement.
(f) No refund or replacement item will be issued without the original item being returned first. If you need a replacement in a hurry we can process a separate order to get it to you quickly but we will charge for that order and include a postage paid return label for the original merchandise (if it is within the warranty period and eligible as a return item)
(g)Toner cartridges that are returned for refund will be subject to a restock fee of 15%. Any toner cartridge that is opened for any reason but was not used and is being returned for any of the following reasons: printer died and toner is not needed, decided that printer is going to be replaced, etc. NO REFUND NOR CREDIT WILL BE ISSUED. Toner cartridge must be returned in an unopened saleable condition. Please keep in mind that shipping charges are not refundable.
By using this web site, you agree that this web site, its directors,
officers, employees, or other representatives, shall not be liable for
damages arising from the operation, content or use of the site and/or
its products. You agree that this limitation of liability is comprehensive
and applies to all damages of any kind including, without limitation,
direct, indirect, compensatory, special, incidental, punitive, and consequential
damages. The sole and exclusive maximum liability to InkjetCartridge.com
arising from any product sold on this site shall be the price of the product